YMCA Calgary > YMCA Calgary Updates and FAQ

YMCA Calgary Updates and FAQ



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Hours of Operations
Frequently Asked Questions


YMCA Calgary Update: February 28th, 2022

Our vision is to create communities that are happy and healthy because children, youth, and adults belong, grow, thrive, and lead.


Throughout the pandemic, YMCA Calgary has met or exceeded public health guidance where possible to help keep our community safe and we have invested in enhanced cleaning and additional layers of protective measures and processes that reinforce our long-term commitment to health and safety in our spaces.


As government protections ease, this is a reminder that the responsibility for staying healthy also remains personal. Please stay home if you are feeling unwell and we support and respect the personal decision to continue to wear a mask when able to do so.


YMCA employees and volunteers are available if you have any questions, and we are asking everyone to practice kindness and patience as we navigate recovery together.


Part of that recovery is prioritizing physical and mental health.


We encourage you to visit us if it has been a while, and if you’ve been a regular, we ask you to share the benefits and value of YMCA Calgary with your family, friends, and neighbours.



Our charity relies on support from people like you to extend our services so that everyone can thrive in mind, body and spirit – regardless of personal situation. Please consider giving where the need is greatest to ensure no one is left behind.


For more information, click here to read our FAQ section



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Hours of Operation

Branch Hours M-F Hours Sat & Sun
Brookfield Residential YMCA at Seton & Shane Homes at Rocky Ridge YMCA 5:30am - 10:00pm 7:00am - 8:00pm
Melcor YMCA at Crowfoot 6:30am - 7:30pm 7:00am - 1:30pm
Shawnessy YMCA 6:30am – 9:00pm 7:00am – 5:00pm
Remington YMCA in Quarry Park 5:30am – 9:00pm 7:00am – 5:00pm
Saddletowne YMCA 8:00am - 9:00pm 9:00am - 5:00pm (Saturday only, Closed Sunday)
South Health Campus YMCA Closed until further notice Closed until further notice


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General FAQ


Effective Tuesday March 1, 2022, face coverings and masks are no longer required in all program areas. Mask usage is continuously encouraged and respected in our facilities.


Access requirements to all YMCA Calgary programs and services will be updated to reflect the ending of the Provincial Restrictions Exemption Program.


Throughout the pandemic, YMCA Calgary has met or exceeded public health protective measures for youth programming, swim lessons, and access to our pools and fitness centres – and our people-first commitment remains as our community focuses on what recovery looks like.


The most effective thing we can all do to keep our community healthy, keep our facilities open and safe, is to stay home if feeling unwell.


*All terms are subject to change due to emerging or evolving health and safety guidelines from relevant health authorities


Access to our Facilities and Programs

Q: What will I need to access the facility?

A: Proof of vaccination is no longer a requirement to access any YMCA Calgary program or service.

Q: Do I need an appointment to visit?

A: Appointments are no longer required to access the YMCA for a swim or workout, but capacity limits remain in effect. We encourage you to check current capacity before visiting. Advance booking is still required for pickleball and badminton or to attend a fitness class, both of which can made online.

Q: Do I need to complete a health screening?

A: Digital health screening is no longer required prior to accessing our facilities or for most programs. However, staying home if you are experiencing any symptoms is essential to keeping our facilities safe for all participants. Our digital screening tool is still available and a useful check prior to heading to the Y. Some specific programs, such as licensed childcare, day camps and overnight camps may still require a formal screening process at this time. Current Provincial regulations require participants under the age of 18 to self screen prior to attending a sport program, and we recommend the use of our screening tool.


Measures to Keep our Community Safe

Q: Will I still have to wear a mask?

A: Effective Tuesday March 1, 2022, face coverings and masks are no longer required in all program areas. Mask usage is encouraged and respected inside our facilities.

Q: What else are you doing to stay safe?

A: All existing controls remain in effect, including increased physical distancing and enhanced cleaning.


Other measures include:
  • HVAC – YMCA Calgary continues to leverage the advantages of our recently built, ‘state of the art’, mechanical infrastructure and building management systems to create high quality indoor air
  • Capacity Limits – YMCA Calgary continues to operate a large network of facilities, including the largest YMCAs in the world, affording our community ample space to safely explore our programs and services with flexible operating hours throughout the week. In addition, activities such as Fitness Classes continue to operate with reduced capacity, and 2m distancing for all participants
  • Vaccinations – YMCA Calgary continues to work closely with the Calgary Emergency Management Agency to host mobile vaccination clinics in service to reducing barriers for the community to access the vaccine
  • Masks/Respirators – YMCA Calgary has introduced an N95 program for Early Years programing to improve the protective factor for educators and our population of participants who do not have access to vaccinations

Q: What additional measures do you have in place to ensure a safe environment

A: The health, safety and protection of our members, participants, staff and volunteers is our first priority. For everyone’s protection, we’ve modified some spaces and amenities, and many modifications remain in place. Here are just a few of the safety measures you’ll see when you visit the Y:

  • Increased sanitization and disinfection
  • Additional hand-sanitizing stations
  • Removal of non-essential or difficult-to-clean equipment
  • Reduced capacity in all activity areas utilizing an appointment-based system for access to Fitness Classes and court sports in the Gymnasium
  • Recommended health screening through a Digital Health Screening tool
  • Directional signage to control the flow of participants in certain areas of the building
  • Contactless scan-in stations
  • Physical distancing measures to encourage distance between users

Q: How can I help keep the YMCA safe and clean?

A: Here are some things you can do to help:

  • Stay home if you’re not feeling well
  • Get vaccinated against COVID-19
  • Wash your hands frequently
  • Practice cough and sneeze etiquette
  • Always wipe equipment down before and after use
  • Avoid eating in situations where hand hygiene is more difficult (e.g. while working out)
  • Use cashless forms of payment whenever possible
  • Be kind to each other, and our staff team

Q: What enhanced cleaning protocols will the Y have in place?

A: We have maintained additional and more frequent cleaning procedures as best practice. These include:

  • Increased frequency of high touch points (e.g. door handles, elevator buttons, hand railings, light switches, toilet seats, taps)
  • Regular and documented sanitization of common area touch points
  • Employing hospital-grade disinfectant (Sany+ H202, Oxivir Plus, Vangard)

Q: Will I have to sign a waiver in order to access the YMCA?

A: To keep you and others safe, and so you have a clear understanding the various risks associating with participating in programs and services, YMCA Calgary is asking you to sign a one-time Participation Waiver. This is a requirement of entry and can be signed securely. It is recommended you complete this waiver process ahead of your visit to save time upon entry. If you completed this waiver at any time previously, you are not required to re-sign it.

Q: What if I see someone who I think looks sick at the Y?

A: Please see any YMCA staff member if you are concerned for the welfare of someone in the facility. Individuals who become symptomatic at the YMCA will be isolated and provided emergency care and transportation.

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Facility Hours and Access

Q: Why does South Health Campus YMCA remain closed?

A: Alberta Health Services has determined that the Wellness Centre (which includes the YMCA) must remain closed until further notice to limit public access to the hospital.

Q: Will you be offering Swimming Lessons and other Registered Program?

A: Registration for swim lessons and other registered programs is open and ongoing. To view availability and to register online.

Q: Will I require a swim test before I use the pool?

A: All children aged 13 years and younger must participate in a swimming skills assessment and will be provided a coloured wristband based on their age and swimming ability. As always, children between the ages 0-7 must stay within arms-reach of a caregiver at all times.

Q: How will you manage capacity?

A: All program areas have a maximum capacity. Headcounts every 30 minutes will ensure we maintain within those limits. Occasionally, if an amenity area does reach capacity, that area will close to new participants until space opens up.

Q: How do I know if a space is full / closed?

A: Real-time information will be provided though a simple “traffic light system” online tool.

  • Green: Capacity is under 75%, you are welcome to join us
  • Orange: Capacity is over 75%, amenity is likely to close within an hour
  • Red: Capacity is at 100%, amenity is closed – please check back later


We encourage those visiting a YMCA at peak times to check this tool before arrival. Our busiest times are weekday afternoons / early evenings, and weekends from 10am – 4pm.

Q: What is the capacity in your facilities?

A: Facility and amenity capacity limits vary and are dependent on size, design, as well as the activity and programming in the space. We adjust capacity limits at regular intervals for operational reasons, but aim to provide the right balance of space (so physical distancing is possible) and numbers (to reduce wait times, and allow more of the community to access the facility). We encourage you to check our Online Capacity Tool for real time data on our aquatic and weight floor areas.


Vaccination Records

Q: Will YMCA Calgary keep my vaccination health record safe?

A: During the Restriction Exemption Program YMCA Members were able to record their vaccine status on their membership account, to prevent having to present a QR code at each visit and streamline access. No copies of documentation or proof were kept, simply that you “met policy”. YMCA Calgary is already in contact with the providers of our membership software to remove that data field from each account automatically, which we hope to achieve very shortly. We are committed to removing this data permanently, and will update this information when completed. If you wish to review our privacy policy, it can be found here.

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