YMCA Calgary > YMCA Calgary Re-opening Strategy

YMCA Calgary Re-opening Strategy

NEW: YMCA Calgary is making plans now to fully comply with new directives from the Government of Alberta based on recommendations from Alberta's Chief Medical Officer of Health to protect our members and participants. A full description of changes will be forthcoming asap. Please watch your email, our website, our YMCA Calgary app and our social media channels for updates.
EFFECTIVE MONDAY, DECEMBER 7, 2020. A face mask that covers the mouth and nose is required to access any YMCA Calgary facility, with an exception for those under the age of two. Read the full details in the FAQs section on this page.
November 24, 2020

IMPORTANT UPDATE: YMCA Calgary Extending Temporary Restrictions Due to Government Mandate

 

As of Friday November 27, 2020, YMCA Calgary is taking the necessary step to extend restrictions on some activities at all YMCA Calgary facilities in response to the COVID-19 (coronavirus) pandemic. The changes are in compliance with new mandatory protocols within a State of Public Health Emergency called by the Government of Alberta. The protocols are based on recommendations from the Chief Medical Officer of Health of Alberta and apply to all recreation facility operators in the province. They are in place to manage rising case numbers.

 

YMCA Calgary exists to help create healthy communities. Please know that YMCA Calgary considers these temporary measures the best way we can serve the community at this point during this global crisis.

 

The changes are in place until further notice and apply to the following locations:

 

  • Melcor YMCA at Crowfoot
  • Gray Family Eau Claire YMCA
  • Remington YMCA in Quarry Park
  • Saddletowne YMCA
  • Shawnessy YMCA
  • Shane Homes YMCA at Rocky Ridge
  • Brookfield Residential YMCA at Seton
  • South Health Campus YMCA – facility currently closed
Click here to read the full update for each affected area

Registered Programs

All in-person Registered Programs will be cancelled for the remainder of the Fall Session, originally due to finish Dec 19, 2020. Refunds will be provided for any classes we were not able to run due to enhanced public health measures. We are providing you with 3 options:

 

  • Donate your Fall Program fees to help our charity through this challenging time. CLICK HERE
  • Credit your Fall Program fees towards Winter Session Registered Programs at the Y. CLICK HERE
  • If you do not specify an option then full refunds for Fall Session B will be automatically applied. There is no action required for this option. Program refunds will be processed by Dec 31, 2020. We appreciate your patience.
*Donate and Credit options will be available until Monday November 30th

 

Group Fitness Classes

All Group Fitness Classes will be suspended until further notice. We are pleased to offer our members FREE Facebook Live classes. Last month, over 16,000 people enjoyed these classes in their own homes with many of your favourite YMCA instructors. Please watch our social media channels for schedules and updates. Offerings include:
  • Yoga
  • Cardio
  • Interval Training
  • Full Body Strength
  • Core Strength
  • Gentle Fitness
We also continue to offer an array of digital resources on our Virtual YMCA site to help you and the community thrive while at home. Click here to access.

 

Drop-In Activities

Basketball, Open Gym, Pickleball, Badminton, Squash and Sticks & Pucks will be suspended until further notice.

 

Facility Rentals

All ice, pool and facility rentals for the period of closure will be cancelled and refunded automatically. No action is required at this time. We are unable to accept new rental inquiries until restrictions are lifted.

 

PLEASE NOTE: YMCA Calgary will be offering refunds and prorations for these programs and services. We will need time to work through the administration of those refunds. Thank you for your patience as we work through those processes. We will contact you directly once the processes are in place.

 

What can I do at the Y?

 

  • Use of the weight floor, including all strength-based training and cardio equipment
  • Lane Swimming
  • Recreational Swimming in family cohorts only
  • Family Skate in family cohorts only
Note: Appointments are required for all activities above

 

Click image to expand

Chart

 

How can I help?

 

We appreciate your commitment to the Y and, despite these additional measures, we ask for your continued support. It will enable us to:

 

  • Operate our facilities in a safe and welcoming manner
  • Develop solutions to support the community in their physical, emotional and social health at this critical time

 

We ask that you follow all protocols in place for the safety and protection of our members, participants, staff and volunteers. As a charity, we rely on your generosity during this challenging time. If you wish to make a donation to the YMCA, please
click here. We cannot express enough how grateful we are to call you a part of our Y family. It is our joy and privilege to offer a place where so many find health and belonging each day. We realize this ever-changing situation has been difficult on everyone. We truly appreciate your patience and understanding as we continue to follow the recommendations and guidance of provincial health authorities in order to keep everyone safe.

 

If you have questions, please review information posted on our website first at ymcacalgary.org; if you are unable to find the answer you need, please contact info@calgary.ymca.ca

Welcome back to your YMCA!

 

Here’s a short walk-through video to show you what things will look like when you return to our facilities:

 

 

 

Three steps to access the YMCA


Sign the Waiver
One time, online, at any time
Click here to sign the waiver

Book an Appointment
Required for every visit
Click here to book an appointment

Health Screening
Required for every visit
Click here to book an appointment

 

 

   
Dear YMCA Calgary Community,

 

We are so excited to have you back! It has been hard being away from the people we care about who make the YMCA Community such a great one.

 

Over the months we have been closed, lots of planning has happened behind the scenes to ensure that the YMCA meets the highest standard of health and safety. However, you can expect your YMCA will be the same kind, considerate and safe space you have come to know.

 

 

Membership Information

We understand that, for many, circumstances have changed because of the pandemic. Here are a number of options to allow members to continue with their YMCA membership.
 
If you're ready to come back, no action is required. If you have already let us know what you would like to do with your Membership - make sure you received a confirmation email confirming the hold or cancellation.

 

If you need a bit more time, the following options are available

 

  To change your membership, please call your local YMCA location. Contact information can be found by visiting https://www.ymcacalgary.org/program-descriptions/locations/

 

 
   

FREQUENTLY ASKED QUESTIONS: What do I need to know?

 

We know many of you have many questions on what to expect once we re-open our doors.

 

  • Before your first visit: At-a-glance, here’s what you need to do before you visit your YMCA facility again.
  • To download a PDF of the full list of questions and answers (FAQ), please click here
  • To read individual questions, please see below. Expand the question to see the answer by pressing the plus icon
   
 

Frequently Asked Questions

 

YMCA Calgary Face Mask Use Standard

 

Q: What is the Face Mask Use Standard?

A: Effective December 7, 2020, a face mask that covers the mouth and nose is required to access any YMCA Calgary facility, with an exception for those under the age of two. Face masks are required throughout the facility and at all times. This includes entrances, circulation areas, stairwells, corridors, locker rooms and travel to and from the weight floor. Face masks are encouraged on the weight floor for strength activities and between sets and must be carried with you. Masks are not recommended for high intensity exercise or aquatic activity.

Q: Why is YMCA making this change?

A: Simply, we’re trying to keep this centre open for you. Our goal is to offer healthy and exceptional experiences. This change is in alignment with Alberta Health Services guidelines.

Q: What if I don’t want to wear a mask?

A: Face masks are mandatory to enter and utilize all YMCA facilities. We are unable to accommodate those not wishing to wear a mask. Consider this similar to our Photo ID policy – we do not allow entry to those without Photo ID. From Dec 7th, YMCA Calgary will no longer allow entry for those without face masks (for everyone over the age of two).

Q: What if I have a medical exemption?

A: If you wish to apply to the YMCA for an exemption, you will need to provide a letter from your doctor to support your situation. These will be reviewed locally by the facility General Manager, and if an exemption is given a note will be added to our entry system. Participants requesting an exemption will be required to wear a mask / stay home until exemption approval is received.

Q: What if I want to wear a face shield?

A: Our Policy requires a face mask, not a face shield. This is not an acceptable alternative. Access to a YMCA requires a face mask for everyone over the age of two.

Q: Where do I have to wear the face mask?

A: YMCA Calgary’s Face Mask Use Standard required throughout the facility, and at all times. This would include entrances, circulation areas, stairwells, corridors, locker rooms and travel to and from the weight floor. Face masks are encouraged on the weight floor for strength activities and between sets and must be carried with you. Masks are not recommended for high intensity exercise or aquatic activity.

Q: Does this YMCA Standard conform with the City of Calgary’s Bylaw?

A: This is a YMCA Calgary policy. We are in full compliance with City Bylaws and Provincial Health Guidance.

Q: How long will this last?

A: We will continue to review all our COVID-19 processes and policies (including Face Mask Use Standard, Appointments, Programming, Distancing of Equipment etc) at regular intervals, based on guidance from health authorities and industry best practices.

 

Safety and Physical Distancing

 

Q: What health authorities are YMCA Calgary taking guidance from to keep participants safe?

A: YMCA Calgary is actively monitoring and complying with all directives from Alberta Health Services, the Government of Alberta, Alberta’s Chief Medical Officer of Health and other relevant health authorities.

Q: What measures have you put in place to ensure a safe environment?

A: The health, safety and protection of our members, participants, staff and volunteers is our first priority. For everyone’s protection, we’ve modified some spaces and amenities. Here are just a few of the safety measures you’ll see when you visit the Y:

  • Increased sanitization and disinfection
  • Additional hand-sanitizing stations
  • Removal of non-essential or difficult-to-clean equipment
  • Reduced capacity, by utilizing an appointment-based system for all facility access.
  • Plexi-glass barriers at Welcome, Membership and Weight Floor desks
  • Health screenings prior to entry through a digital health screening tool
  • Directional signage to control the flow of participants in certain areas of the building
  • Contactless scan-in stations
  • Physical distancing measures (including signage, floor markings and some unavailable or rotating equipment) to maintain maximum distance between users
  • Equipment usage time limits
  • Removal of lobby furniture
  • Staff available to assist you
  • YMCA Calgary has also put processes in place to inform members or participants by email or phone of health or COVID case information deemed necessary and important. This is in alignment with our core values of honesty, responsibility, caring and respect.

Q: How can I help keep the YMCA safe and clean?

A: Here are some things you can do to help:

  • Stay home if you’re not feeling well
  • Visit Health Canada for evolving information about risk factors (including travel to certain locations) and symptoms
  • Call your local public health department or 811 for direction if you have symptoms or current risk factors apply to you, or if you have questions
  • Wash your hands frequently and avoid touching your face
  • Practice cough and sneeze etiquette
  • Always wipe equipment down before and after use
  • Avoid eating in situations where hand hygiene is more difficult (eg. while working out)
  • Please use cashless forms of payment whenever possible.
  • Cash will still be accepted at YMCA Calgary
  • Be kind to each other

Q: What enhanced cleaning protocols will the Y have in place?

A: We have instituted additional and more frequent cleaning procedures following the guidance of health authorities. These include:

  • Increased frequency of high touch points (eg. door handles, elevator buttons, hand railings, light switches, toilet seats, taps)
  • Regular and documented sanitization of common area touch points
  • Employing hospital-grade disinfectant (Sany+ H202, Oxivir Plus, Vangard)
  • Electrostatic spray and fogger technology as additional steps if an area needs specific attention
  • Disinfection Kits – to support internal cleaning practices, disinfection kits have been developed and made available to staff at all our facilities

Q: What kind of Heating Ventilation, Air Conditioning (HVAC) units and air quality systems does YMCA Calgary use in its facilities?

A: YMCA Calgary facilities use centralized 100% capable outside air HVAC units with 13 MERV (Minimum Efficiency Reporting Value) filtration. A MERV rating ranges from 3 to 14 with 14 being hospital-standard.

Q: Is pool water a disinfectant?

A: Chlorinated pool water is an effective disinfectant and the risk of transmission from contact with properly treated pool water is considered minimal. YMCA maintains and tests its pool water regularly.

Q: Will I have to undergo a health screening when I enter the facility?

A: All users will be asked to complete a digital COVID-19 health check through a digital Health Screening Tool prior to entering the facility, which will include a short symptom-related questionnaire. This tool is anonymous and data is not collected or stored. It will help you determine if it is safe for you and those in your party to be in the facility. The screening data is secure and won’t be collected or shared in any way – it’s simply a way for you to know if the timing is right to keep you and others safe as you visit the Y. This will be required upon each facility entry. You can access the Health Screening Tool here: www.ymcacalgary.org/screening

Q: Will I have to sign a waiver in order to access the YMCA?

A: To keep you and other safe, and so you have a clear understanding the various risks associating with participating in programs and services, YMCA Calgary is asking you to sign a one-time participation waiver. This is a requirement of entry. You can sign the waiver securely here: www.ymcacalgary.org/waiver It is strongly recommended you complete this waiver process ahead of your visit to save time upon your first re-entry.

Q: Will I have to pre-book an appointment to access the facility, amenities or equipment?

A: To ensure we can adhere to capacity standards at all times, all users, including YMCA members, must pre-book an appointment to access YMCA facilities and to use amenities including the weight floors, the swimming pools and other areas that are available for use. This is a temporary measure to ensure we can maintain required physical distancing and also provide an engaging experience for the many people we serve. Appointments can be booked up to 72 hours in advance. www.ymcacalgary.org/appointments/

 

Please note:
  • Drop-in fitness classes can be booked as usual using Gigasports https://igniter.gigasports.com/home/login/ymcacal/
  • Your appointment does NOT include the time it takes to change or access the amenity area.
  • You may book a maximum of one appointment per day.*With the exception of Recreational Swim

Q: What durations are the appointments?

A: Weight floor, Lane Swim and Recreational swim appointments are 60 minutes. Drop-in fitness classes are 45 minutes and booked using Gigasports

Q: Can I book multiple appointments in one sitting?

A: Currently only one appointment is available per day.

Q: Do I have to wear a mask within the facility or during a workout?

A: For the safety and protection of our community, all persons must wear a face covering in an indoor public premises. The City of Calgary Bylaw 26M2020

 

Face coverings are not required:

 

  • When eating or drinking at a public premises, like a restaurant.
  • When you’re doing physical activity, like in a gym or fitness centre.
  • For children under two years of age.
  • People with disabilities or underlying medical conditions that affect their ability to wear a face covering.
  • If you are unable to place, use or remove a face covering safely without assistance.
  • If you are care-giving for or accompanying a person with a disability where wearing a face covering would hinder the accommodation of the person’s disability (for example, ability to lipread).
  • For people who have temporarily removed their face covering where doing so is necessary to provide or receive a service (for example, a visit to the dentist).

 

Learn more about The City of Calgary Face Covering Bylaw at calgary.ca/covid19
Q: What if I forget my mask? Will you have masks available?

A: We will have a supply of masks available for purchase in vending machines within our YMCA facilities.

Q: What if I see someone who I think looks sick at the Y?

A:Please see any YMCA staff member if you are concerned for the welfare of someone in the facility. Individuals who become symptomatic at the YMCA will be isolated and provided emergency care and transportation.

Q: Are children allowed in your facilities?

A: Child development is core to YMCA Calgary’s mission and so children remain welcome in our facilities. However, usable amenities for children accessing the facility independently may be limited depending on guidance from health authorities.

Q: What can I do with my children?

A: Due to health guidance, children’s activity options are more limited during this time and vary by branch. But we are pleased to be able to provide recreational swimming, badminton, basketball or even just open gymnasium space for you to create your own fun. Please remember to bring any equipment with you and follow all hygiene guidelines. You will have exclusive use of the court/gym space for your household (up to a maximum of six people) for one hour. Recreational swim appointments are 60 minutes in a shared training pool, with limited capacity. Gymnasium options for each branch can be viewed when booking your appointment. Access is by appointment, and can be booked up to three days in advance at www.ymcacalgary.org/appointments

Q: How will physical distancing be managed in a child minding environment?

A: At this time we will not be offering Child Minding services. Child Minding will resume at a later date once health guidance allows.

Q: Will lounge spaces and public seating be available?

A: In compliance with health guidelines, most indoor lounge and seating spaces at YMCA facilities will be temporarily unavailable.

Q: Will Lost and Found be available?

A: Due to health guidance, lost and found items will be collected but must be disposed of each night. Please only bring what you need for your visit.

 

Facility Hours and Access

 

Q: Will there be Fall Programs at YMCA Calgary?

A:YMCA Calgary is offering Registered Programs for the Fall Session. To learn more visit: https://www.ymcacalgary.org/program-descriptions/

Q: Will facility hours of operation be the same?

New Facility Operating Hours

 Location Mon – Fri Sat – Sun
Brookfield Residential & Shane Homes YMCAs 5:30 am – 10:30 pm 7:00 am – 8:30 pm
Shawnessy, Remington, Melcor YMCAs 6:30 am – 8:00 pm 7:00 am – 2:00 pm
Saddletowne YMCA 11:30 am – 8:00 pm 7:00 am – 2:00 pm (Closed Sunday)
Gray Family Eau Claire YMCA 5:30 am – 2:00 pm Closed
South Health Campus YMCA Closed until further notice Closed until further notice

 

Please note: workout areas and pool close 30 minutes prior to facility closure.
Q: How did you make the decision on what the new temporary facility hours would be?

A: YMCA considered the pre-closure usage patterns based on data and used them, along with available resources, to set the hours. We will expand hours as soon as possible.

Q: Will you have specific hours for seniors-only access?

A: In a recent member survey, we heard from seniors that they value accessing the YMCA when there is a variety of people in the facility as it helps create a stronger sense of community. Many also expressed that they like to have flexibility in the hours they can access the Y. In response, YMCA Calgary will not be creating designated seniors-only hours, but ensuring the highest levels of cleanliness throughout the facility during all operational hours.

Q: Why is South Health Campus YMCA remaining closed?

A: Alberta Health Services has determined that the Wellness Centre (which includes the YMCA) must remain closed until further notice to limit public access to the hospital. South Health Campus Only Members are welcome to use the nearby Brookfield Residential YMCA at Seton up to a maximum of six months until Dec. 31st 2020. No additional action is required to access the nearby Brookfield Residential YMCA.

Q: Will my entire YMCA facility and all amenities be accessible when the YMCA re-opens?

A: We will be opening our centres according to the directives of local public health authorities. Some facility areas and amenities will have a staggered opening. Currently, the following amenities will be closed or unavailable until further notice or until health guidance changes:

  • Climbing walls
  • Steam Rooms
  • Hot Tubs
  • Child Minding
  • Theatres
  • Arenas (Arenas will be available for rentals ONLY at this time. We hope to offer drop-in programs in the fall)
  • Registered Programming
  • Water Slides
  • Flow Rider
  • Youth Rooms
  • Family Centres
  • Multi-purpose Rooms
  • Lobby and Locker Room Lounge Spaces
  • Water fountains closed (bottle fillers permitted where possible)
  • Personal Care Products
  • Towel rentals (towels still available to Membership Extra)
  • Newspapers

Q: Why are you not yet opening the Hot Tubs / Steam Rooms / Water Slides etc – AHS says they are safe to open?

A:Although health guidance has recently been updated, these amenities remain difficult to manage and clean to ensure the safety of participants, particularly young people. Still, existing physical distancing limitations also mean very few participants would be able to benefit from these amenities during their visit. YMCA is developing plans to re-open these amenities once appropriate protocols are in place or distancing limitations have been relaxed by the health authority.

Q: Will you be offering Personal Training?

A: Personal training is now available. To learn more visit: https://www.ymcacalgary.org/personal-training/

Q: What group fitness classes will be available?

Registration is open and bookings can be made up to 72 hours in advance. Login using the same username used for drop-in fitness classes. Bookings can be made up to 72 hours in advance. All changes to the group fitness schedule have been made in compliance with provincial health guidelines. MOSSA, Zumba, Synergy and Aquatic Fitness will NOT be offered in initial stages of opening. We look forward to offering these classes again as soon as we are able.

Q: How will swimming lessons work? How do you maintain physical distancing in a pool?

A: Floor decals will be placed along the edge of the pool to ensure physical distancing in lessons. Younger levels will be parented to help ensure physical distancing is maintained

Q: What can I do in the pools when you re-open?

A: We will be offering both Lane Swim and Recreational Swim.

 

Lane Swim:
  • Shared use of one 25m swim lane for one hour for ages 8+.
  • Individuals will be assigned a lane upon arrival
  • Swimmers in a lane will be asked to take breaks at opposite ends of the pool.
  • Swimmers will swim in a double-wide lane in a circular motion with 4 swimmers per lane. This is to minimize passing and manage swimmer speeds.
  • No access to Training Pool, other aquatic areas or weight floor. Session ends at appointed time and is not dependent on arrival time. Maximum of one lane swim appointment per day.

 

Recreational Swim:
  • Shared use of Training Pool for thirty minutes. Each person attending requires an appointment (including children.)
  • No access to Lap Pool, other aquatic areas or weight floor. Session ends at appointed time and is not dependent on arrival time. Maximum of one recreational swim appointment per day.

 

Test, Mark, Protect (coloured wristband water safety system):
  • YMCA Calgary’s Test, Mark, Protect system will be active for children ages 0-13 upon re-opening.
  • As always, children between the ages 0-7 must stay within arms-reach of a caregiver at all times.
  • All children between the ages of 8 and 13 who have access to water that is shoulder depth or higher (based on their booking) will be asked to complete a swimming skills test to confirm that stay safe in the water.
  • For more info on the details on YMCA Calgary’s Test, Mark, Protect program inquire at your local YMCA facility.

 

Aquatic Equipment:
  • YMCA will provide access to frequently sanitized lifejackets, flutterboards and aquafit belts. No other pool equipment will be available.
  • All users are required to pre-book an appointment here: www.ymcacalgary.org/appointments

    Appointments can be booked up to three days in advance.

Q: Will I have access to Basketball / Badminton / Pickleball / an open gymnasium?

A: These activities will be suspended until further notice.

Q: Can I play Squash or Racquetball?

A: These activities will be suspended until further notice.

Q: Can I access locker rooms?

A: Locker rooms are available for swimmers. Although locker rooms and lockers are also available for other patrons, we strongly encourage you to come dressed in your workout clothing and, where possible, change and shower at home, as recommended within the current provincial guidelines for indoor recreation.

 

We will be limiting the number of accessible lockers, washrooms, showers, and change room stalls in order to maintain physical distancing of users in the locker room. We encourage all patrons to leave non-essential items at home.

Q: Will I have access to YMCA towels and equipment?

A:Towels will remain available to Membership Extra members. Users are free to bring their own towels onto the weight floor for use during workouts. Towel rentals will not be available for the time being.

 

To align with infection prevention measures, the YMCA will not provide equipment such as basketballs, soccer balls, racquets and other small personal equipment. Members and participants may bring their own towel and equipment for personal use only.

Q: Will water fountains be available?

A: Water fountains are not available, however bottle fillers (where possible) are available for personal use. Given the limited quantity of bottle fillers at some of our locations, we encourage all facility users to bring filled water bottles with them.

 

Q: Am I able to watch my child in your arenas?

A: Limited spectator seating is now available in all our ice arenas, and the Brookfield Residential YMCA Competition Pool. Spectators are limited to one per participant, and are requested to clean the metal bleacher seating before and after use using the disinfectant wipes provided. All spectators must complete the YMCA Health Screening tool prior to accessing the facilities, and must sit or stand on the red dots provided

Membership and Fees

 

Q: I cancelled my membership and wanted to re-join but the YMCA was closed. Will I have to pay a joining fee?

A: Joining fees will be waived for any member who had an active membership in 2020 for the remainder of the calendar year.

Q: Will drop-in or complementary YMCA passes that expired during the closure still be honoured?

A: Passes that expired during the shutdown period will be honoured until Dec 31, 2020.

Q: How long can I choose to put my membership on hold?

A: YMCA Calgary will be offering a 3 month hold option on any membership. If you’re ready to come back before that, please contact your YMCA location and we will welcome you back at your convenience.

Q: How flexible will YMCA Calgary be on my membership options?

A: We understand that, for many, circumstances have changed because of the pandemic. Here are a number of options to allow members to continue with their YMCA membership.
 

If you’re ready to come back, no action is required. If you have already let us know what you would like to do with your Membership – make sure you received a confirmation email confirming the hold or cancellation.

 

If you need a bit more time, the following options are available   To change your membership, please call your local YMCA location. Contact information can be found by visiting hhttps://www.ymcacalgary.org/program-descriptions/locations/

 

Q: What does Financial Assistance program look like when YMCAs re-open?

A: Any individuals and/or families that were receiving financial assistance prior to the closure of the YMCA will continue to have that honoured for the remainder of their membership term.

 

For individuals and families whose financial circumstance have changed in light of the COVID 19 pandemic, they will be able to apply for financial assistance by either providing proof that they have been approved through any of our partner organizations (City of Calgary, AISH, Health Benefits card etc.) or by providing documentation showing they received or qualified for EI benefits as of April 1, 2020. All individuals and families who meet this criteria will be approved for three months and then will need to re-apply to continue their assistance.

Q: What changes can I anticipate with the Membership Extra Membership category?

Q: What changes can I anticipate with the Membership Extra Membership category? A: Extra Membership services will be affected due to directives from health authorities. In Membership Extra Locker rooms throughout the city:

  • Shared personal care amenities will not be available
  • Hot tubs or steams rooms will not be available
  • Access to personal tote boxes and towel service will remain available

 

At Gray Family Eau Claire YMCA Membership Extra:
  • Access to personal tote boxes and towel service will remain available
  • Laundry service will not be available
  • There will be reduced access to in-locker room work out equipment which will be available through prior appointment only. Appointments can be booked here: www.ymcacalgary.org/appointments Appointments can be booked up to three days in advance.

Q: Will you be reducing membership fees because of a temporary reduction in some services?

As YMCA’s costs to operate have not significantly shifted, most fees will remain the same. We plan to add back services as soon as health guidance allows. YMCA membership fees also help support those who are unable to pay the full amount and we are seeing an increase in subsidy requests in the months since our re-opening. We appreciate your understanding as we work to keep the YMCA safe and accessible.

Q: When will my first payment be withdrawn after opening?

A: YMCA memberships payments will resume July 20, 2020 onward and will maintain your existing billing cycle. There will be a notice period given in case members need to revise their membership status, including extending a hold or accessing financial assistance.

Q: Is the Calgary Flames YMCA Grade 6 Membership still available?

A: Although programming has moved online through a weekly virtual Flames Friday newsletter, this free membership supported by the Calgary Flames Foundation is still available and will be extended to expire Dec 31, 2020 for any children that began their membership after August 1, 2019. Grade 6 Memberships for 2020/2021 school year will be available as of August 1, 2020.

Q: I gave my membership fees as a donation during the closure (Stay With Us Campaign), can I continue to make this donation? When will I receive my tax receipt for this?

A: Your donation will stop once you have chosen to return to the YMCA, however, as a charity you can still continue to give monthly which helps ensure that everyone in our community can be healthy and active. Should you be continuing to place your membership on hold and would like to keep your donation active we would be grateful for your ongoing generosity. Please discuss your donation options with member services staff or email philanthropy@calgary.ymca.ca.

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Donations during the closure and while your membership is on hold will be tax receipted to you in a consolidated receipt, which you will receive no later than January 31, 2021.

Q: Can I have a facility tour?

A: Download your FREE pass or self-guided tour card and see all the ways we are keeping you safe. Visit any YMCA Calgary location to go for a swim, run, use the weight floor, the gymnasium, or just say hi!

Click here
*All terms are subject to change due to evolving health and safety guidelines from relevant health authorities