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What's New at the YMCA?
Appointments not Required for Swimming Pools and Fitness Centre's!

Effective Monday, July 12th: Appointments will no longer be required to access YMCA Calgary swimming pools and fitness centre's. Capacity limits will remain, and we encourage members and participants to check our online capacity tool if visiting at peak times.

 

View the capacity at your preferred YMCA location now!

 

 

Appointments will not be required for:

  • Lane Swim
  • Recreational Swim
  • Access to our Fitness Centre's

Appointments will be required for:

  • Fitness Classes
  • Drop-in Basketball
  • Court Sports (such as badminton and pickleball)

 

Appointment & Capacity FAQs

Q: Why are you making this change?

A: Managing capacity, to allow social distancing and a safe environment for all participants remains an essential part of how we keep our YMCA safe and accessible. We have completed an analysis of usage trends, capacity limits, and controls designed to optimize physical distancing. After two weeks of operations, it has been determined that the appointment system is no longer necessary to achieve optimal usage levels. This change will provide you with greater flexibility and a more convenient experience. YMCA Calgary will continue to monitor the effectiveness of all changes to our systems.

Q: How will you manage capacity?

A: All program areas have a maximum capacity. Headcounts each thirty minutes will ensure we maintain within those limits. Occasionally, if we do reach capacity, that amenity area will close to new participants until space opens up.

Q: How do I know if a space is full / closed?

A: Real-time information will be provided though a simple “traffic light system” tool at www.ymcacalgary.org/capacity

 

Green: Capacity is under 75%, you are welcome to join us
Orange: Capacity is over 75%, amenity is likely to close within an hour
Red: Capacity is at 100%, amenity is closed – please check back later

 

We encourage those visiting a YMCA at peak times to check this tool before arrival. Our busiest times are weekday afternoons / early evenings, and weekends from 10am – 4pm.
Q: What is the capacity in your facilities?

A: Facility and amenity capacity limits vary and are dependant on size, design, as well as the activity and programming in the space. Current capacity limits are roughly 50% of pre-pandemic levels to ensure adequate space is available for a safe and comfortable visit. These protocols are being regularly reviewed.

Q: Will you always be full?

A: Some areas and some locations see greater demand that others. Our aquatic areas at the Shane Homes YMCA at Rocky Ridge and the Brookfield Residential YMCA at Seton frequently reached capacity prior to the pandemic. It is likely that we will reach capacity on occasion, and we encourage visitors to check our online tool before leaving home for a visit. If you arrive and the amenity is closed, we will inform you before you check-in. You will have the option to wait until space opens up, or return at another time.

 

We realize that visiting a “closed” location is not ideal but maintaining an appointment-based system widely was also a challenge. We hope by providing real-time information of when facilities are open / nearly full / at capacity, we can prevent you from making a wasted journey and allow you to access a YMCA amenity at the time you choose.

 

As always, we appreciate your patience as we restart the YMCA community in a safe and efficient manner.

 

Three steps to access the YMCA


Sign the Waiver
If you previously completed this waiver, you are not required to re-sign it.
Click here to sign the waiver

Check the Capacity
Ensure the activity space you intend on visiting can accommodate your visit.
Check the Capacity for your YMCA location

Health Screening
Required for every visit
Complete an online health screening

 

 

Will you still need to wear a mask when visiting the YMCA? Yes


YMCA Calgary facilities are operated in partnership with the City of Calgary. The City of Calgary still requires people to wear face coverings or masks in City-owned facilities, under policy. YMCA Calgary has chosen to align our policy with the City of Calgary. This also mirrors the provincial requirement for face covering usage in other areas, including health care facilities and public transit. For more information on our mask policy please read our FAQs below.

 

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Hours of Operation

Branch Hours M-F Hours Sat & Sun
Brookfield Residential YMCA at Seton & Shane Homes at Rocky Ridge YMCA 5:30am - 10:00pm 7:00am - 8:00pm
Melcor YMCA at Crowfoot, Shawnessy YMCA, Remington YMCA in Quarry Park 6:30am - 7:30pm 7:00am - 1:30pm
Saddletowne YMCA 11:30am - 7:30pm 9:00am - 3:30pm (Saturday only, Closed Sunday)
South Health Campus YMCA Closed until further notice Closed until further notice

 

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What will I be able to do at the Y?

We are so excited to welcome you back to your Y! There are many activities and fitness programs for you to do at your YMCA.

 

This includes:
  • Fitness Centre drop-in
  • Indoor and Outdoor fitness and yoga classes: Registration is live now. Click here to register online!
  • Lane Swim and Recreational Swim drop-in
  • Gymnasium appointments (2 hour Basketball, 1 hour Pickleball, 1 hour Badminton and Family Open Gym)
  • Summer Day Camps: YMCA Calgary is actively planning to offer Summer Day Camps July 4 – August 27, 2021. Click here to register online!
  • Calgary Flames Grade 6 outdoor and virtual Activities

 

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Fitness (Indoors & Outdoors)

Fitness Centre’s

Appointments are not required for visiting our Fitness Centre’s, however it is important to check the available capacity of the location you intend to visit ahead of time to ensure that you can be accommodated.

 

View the capacity at your preferred YMCA location now

 

Outdoor Bootcamp

Meet your fitness goals with this multi-level bootcamp. Challenge your strength, endurance, balance, agility, coordination and speed with drills that include multiple options suited to your fitness level.

 

Click here to register

 

Gentle Fitness (Indoors & Outdoors)

Gently improve your strength, endurance, mobility and stability without the stress on your joints. This total body, low-impact workout combines resistance, balance and gentle cardio exercises using standing, seated and mat exercises on the ground.

 

Click here to register

 

Outdoor Walk Fit

This low impact workout will combine walking, strength and balance exercises as we trek together along sidewalks and pathways. Perfect for those who desire a gentler approach to fitness while enjoying the outdoors and social connections.

 

Click here to register

 

Yoga (Indoors & Outdoors)

Find your inner strength and balance as you de-stress in this calming outdoor yoga class. You will improve your flexibility, strength, balance and body awareness through a series of breathing exercises and yoga poses.

 

Click here to register

 

Interval Training

Get the ultimate workout with Interval Training! Challenge and improve your cardiovascular fitness, balance, core strength and muscular endurance in this dynamic, high-energy workout by doing intervals and using a variety of equipment.

 

Click here to register

 

Group Cycle

Up your cycling skills! Come prepared for a cardiovascular workout that emphasizes proper form, technique and safety. Challenge your endurance and stamina with hills, climbs, sprints and more on an indoor cycling bike. This 45 minute class takes place indoors in our fitness studios.

 

Click here to register

 

Full Body Strength

Get strong! In this weight-training class, you will use a variety of equipment and techniques for a total body workout. Instructors will lead you through a resistance class developing your strength and endurance. There will be a strong emphasis on the proper execution of movements.

 

Click here to register

 

Zumba

Join this energetic dance class! Zumba cardio dance mixes high- and low-intensity movesusing the rhythms of Latin and world music. You will raise your fitness level in a fun, encouraging atmosphere. No dance experience is required.

 

Click here to register

 

Deep Water Fitness

Join this highly effective low-impact water workout! Using a buoyancy belt in deep water, your head will stay above the surface during various cardio and resistance exercises. This classis perfect for those with injuries or limitations. Confidence in deep water is required.

 

Click here to register

 

Shallow Water Fitness

Use the water’s resistance to your advantage. This class will challenge your muscular and cardiovascular endurance while improving balance, stability and flexibility. Classes take place in the shallow end of the pool. Swimming ability is not required.

 

Click here to register
Swimming

 

Lane Swim

Appointments are not required for visiting our Lane Swimming, however it is important to check the available capacity of the location you intend to visit ahead of time to ensure that you can be accommodated.

 

View the capacity at your preferred YMCA location now

 

Recreational Swim

Appointments are not required for visiting our Recreational Swimming, however it is important to check the available capacity of the location you intend to visit ahead of time to ensure that you can be accommodated.

 

View the capacity at your preferred YMCA location now
Gymnasium

 

Basketball

Practice your basketball skills and shoot some hoops! Book a 2 hour appointment in the Gymnaisum for yourself. Want to bring a friend? Each individual requires their own appointment. (up to 30 individuals per court per time slot)

 

Click here to register

 

Pickleball

Come try Pickleball! A sport which combines elements of badminton, tennis, and table tennis all in one! Book a 1-hour appointment in the Gymansium. ONE individual books a court and can bring up to 5 others with them to occupy that court during the timeslot. Total of 6 participants per court per appointment max. Names of additional participants will be added during the appointment booking process.

 

Click here to register

 

Badminton

Try your hand at badminton! Book a 1-hour appointment in the Gymansium. ONE individual books a court and can bring up to 5 others with them to occupy that court during the timeslot. Total of 6 participants per court per appointment max. Names of additional participants will be added during the appointment booking process.

 

Click here to register

 

Family Open Gym

Family Gym provides opportunities for family members and groups to engage in play and physical activity. Activities are self directed allowing adults, children and youth to utilize gymnasiums for games, skill development and fun. ONE individual books and can bring up to 5 others with them to occupy that space during the appointment. Total of 6 participants per appointment max. Names of additional participants will be added during the appointment booking process.

 

Click here to register

 

Summer Camps at YMCA

YMCA Calgary is excited to offer you Summer Camps! While we can’t engage in the way you might be used to, we’ve found a way to offer you week-long summer experiences that will be safe, fun and memorable. We look forward to connecting with your kids. New this year is family/household overnight weekend camp experiences at Camp Chief Hector YMCA! Enjoy the great outdoors with your family like never before.

 

Click here to Learn more and register for Summer Camps

 

Calgary Flames Grade 6 Activities

We are excited to offer Calgary Flames Grade 6 activities live and in person in a safe and fun outdoor environment and a virtual at home experience. This free membership supported by the Calgary Flames Foundation is still available and will be extended to expire Dec 31, 2021 for any children that began their membership after August 1, 2020. Grade 6 Memberships for 2021/2022 school year will be available as of August 1, 2021. Programming will return to in-person in the coming weeks and months with some virtual resources also being offered. For more information on our Calgary Flames Grade 6 activities, visit our online portal below.

 

Click here to register and join a Grade 6 activity

 

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General FAQ

YMCA Calgary is constantly evaluating our health and safety procedures, protocols and controls to achieve a healthy, safe, and convenient experience for all.

 

Effective August 1st YMCA Calgary will transition from a number of “required” controls to “recommended” controls, in line with our Pandemic Response Plan.

 

*All terms are subject to change due to emerging or evolving health and safety guidelines from relevant health authorities

 

What's New

Q: What is changing?

A: The following controls will no longer be required or enforced, but are still strongly recommended:

  • Face Masks for indoor or outdoor activities
  • Physical distancing of 2m
  • Digital Health Screening
  The following programs areas will be reopened:
  • Hot Tubs
  • Steam Rooms
  • All lockers, cubicles, showers, washrooms and hairdryers
  • Personal care products
  • Indoor lobby sitting
  What activities will remain closed at this time?
  • Climbing walls, as we rebuild a staff team to support this specialized activity
  • Birthday Party bookings will resume in September
  • Child Minding will resume in phases, starting August 16. Details will be confirmed shortly

Q: Why are you making this change?

A: YMCA Calgary has a pandemic and business continuity plan in place and continues to actively monitor and comply with all directives from Alberta Health Services, the Government of Alberta, Alberta’s Chief Medical Officer of Health and other relevant health authorities. In addition, we consult medical professionals and industry leaders for advice, recommendations and best practices. The current situation within our community provides an opportunity to adjust our controls as we enter the next phase of the pandemic. Our Senior Leadership Team will continue to review the situation at regular intervals and our Pandemic Response Plan identifies specific phases, and the controls that align.

Q: When are you making this change?

A: These changes take effect from opening on Sunday August 1st

 

Safety and Physical Distancing

Q: Do I need to still wear a mask at the YMCA?

A: Masking is encouraged and respected, but not required.   YMCA staff and volunteers will continue to wear face masks unless activity level becomes uncomfortable and they need to remove their mask, while maintaining an appropriate physical distance.

Q: Do I need to carry out a Digital Health Screen

A: We recommend you complete the online Health Screening before each visit to a YMCA, as it encourages you to seek health advice if symptoms develop. However, we will no longer be checking each “Green Screen” prior to entry.

Q: Will I need to Physically Distance from others?

A: We encourage physical distancing of two metres. Capacity limitations will remain in place to allow participants more space if they wish. Equipment on the Weight Floor will be reopened to allow a greater capacity, and we encourage users to respect other participants.

Q: What is your capacity?

A: Facility and amenity capacity limits vary and are dependant on size, design, as well as the activity and programming in the space. We adjust capacity limits at regular intervals for operational reasons, but aim to provide the right balance of space (so physical distancing is possible) and numbers (to reduce wait times, and allow more of the community to access the facility). We encourage you to check our Online Capacity Tool at www.ymcacalgary.org/capacity for real time data on our aquatic and weight floor areas.

Q: Do I need to be vaccinated to visit the YMCA?

A: YMCA is actively promoting, both internally and externally, the benefits of vaccines as a measure to keep people safe. Although we are not requiring vaccinations for participation, we have other controls in place to minimize risk based on best practices established during the pandemic.

Q: Are YMCA staff and volunteers required to be vaccinated?

A: YMCA Calgary is providing paid time and removing barriers for our staff to participate in the provincial vaccination program. YMCA is actively promoting, both internally and externally, the benefits of vaccines as a measure to keep people safe. YMCA Calgary does not collect or retain sensitive medical information from our staff, volunteers, members or participant

Q: What measures have you put in place to ensure a safe environment?

A: The health, safety and protection of our members, participants, staff and volunteers is our first priority. For everyone’s protection, we’ve modified some spaces and amenities, and many modifications remain in place. Here are just a few of the safety measures you’ll see when you visit the Y:

  • Increased sanitization and disinfection
  • Additional hand-sanitizing stations
  • Removal of non-essential or difficult-to-clean equipment
  • Reduced capacity in all activity areas utilizing an appointment-based system for access to Fitness Classes and court sports in the Gymnasium
  • Plexi-glass barriers at Welcome, Membership and Weight Floor desks
  • Recommended health screening through a Digital Health Screening tool
  • Directional signage to control the flow of participants in certain areas of the building
  • Contactless scan-in stations
  • Physical distancing measures to encourage distance between users

Q: How can I help keep the YMCA safe and clean?

A: Here are some things you can do to help:

  • Stay home if you’re not feeling well
  • Get vaccinated against COVID-19
  • Wash your hands frequently
  • Practice cough and sneeze etiquette
  • Always wipe equipment down before and after use
  • Avoid eating in situations where hand hygiene is more difficult (e.g. while working out)
  • Use cashless forms of payment whenever possible.
  • Be kind to each other, and our staff team
Q: What enhanced cleaning protocols will the Y have in place

A: We have maintained additional and more frequent cleaning procedures as best practice. These include:

  • Increased frequency of high touch points (e.g. door handles, elevator buttons, hand railings, light switches, toilet seats, taps)
  • Regular and documented sanitization of common area touch points
  • Employing hospital-grade disinfectant (Sany+ H202, Oxivir Plus, Vangard)

Q: Will I have to sign a waiver in order to access the YMCA?

A: To keep you and other safe, and so you have a clear understanding the various risks associating with participating in programs and services, YMCA Calgary is asking you to sign a one-time Participation Waiver. This is a requirement of entry. You can sign the waiver securely here: www.ymcacalgary.org/waiver. It is recommended you complete this waiver process ahead of your visit to save time upon your first re-entry. If you completed this waiver at any time previously, you are not required to re-sign it.

Q: Will I have to pre-book an appointment to access the facility, amenities or equipment?

A: Appointments are no longer required to access YMCA Calgary Swimming Pools and Fitness Centres. Capacity limits will remain, and we encourage members and participants to check our Online Capacity Tool at www.ymcacalgary.org/capacity if visiting at peak times. Users must pre-book an appointment for Fitness Classes or Drop-in Court Sports.

Q: What if I see someone who I think looks sick at the Y?

A: Please see any YMCA staff member if you are concerned for the welfare of someone in the facility. Individuals who become symptomatic at the YMCA will be isolated and provided emergency care and transportation.

 

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Facility Hours and Access FAQ

Q: Why is South Health Campus YMCA remaining closed?

A: Alberta Health Services has determined that the Wellness Centre (which includes the YMCA) must remain closed until further notice to limit public access to the hospital.

Q: When will you be offering Swimming Lessons and other Registered Program?

A: Summer Daycamps are available now. Some aquatics programming (Swim to Survive, Private Lessons and Aquatic Leadership / NL) will return in August. The majority of our swimming lessons and other registered programs will return in September. Updated registration dates and details will be released shortly.

Q: Are you offering Personal Training?

A: Yes, personal training is available now. Please inquire on the weight floor.

Q: Will I require a swim test before I use the pool?

A: All children ages 13 years and younger must participate in a swimming skills assessment and will be provided a coloured wristband based on their age and swimming ability. As always, children between the ages 0-7 must stay within arms-reach of a caregiver at all times.

Q: What can I do in the pools when you re-open?

A: All aquatics amenities are now open. Please check our Online Capacity Tool at www.ymcacalgary.org/capacity before leaving home to determine if space is available in the pools.

Q: Can I access locker rooms?

A: Yes, all locker rooms, showers, washrooms and cubicles are now open.

Q: Will I have access to YMCA towels?

A: Towels will remain available to Membership Extra members and available for rental.

Q: Are water fountains available?

A: Yes, Water fountains and bottle fillers (where possible) are available to use. Given the limited quantity of bottle fillers at some of our locations, we encourage all facility users to bring filled water bottles with them.

 

Appointments

Appointment are no longer be required to access YMCA Calgary swimming pools and fitness centres. Capacity limits will remain, and we encourage members and participants to check our Online Capacity Tool at www.ymcacalgary.org/capacity if visiting at peak times.
Q: Will I still need an appointment?

A: Appointments will not be required for:

  • Lane swim
  • Recreational swim
  • Access to our fitness centre
  • Drop-in basketball
  Appointments will be required for:
  • Fitness classes
  • Court sports (such as badminton and pickleball)

Q: Why did you make this change?

A: Managing capacity, to allow social distancing and a safe environment for all participants remains an essential part of how we keep our YMCA safe and accessible. This change will provide you with greater flexibility and a more convenient experience.

Q: How will you manage capacity?

A: All program areas have a maximum capacity. Headcounts each thirty minutes will ensure we maintain within those limits. Occasionally, if we do reach capacity, that amenity area will close to new participants until space opens up.

Q: How do I know if a space is full / closed?

A: Real-time information will be provided though a simple “traffic light system” tool at www.ymcacalgary.org/capacity
  Green: Capacity is under 75%, you are welcome to join us
Orange: Capacity is over 75%, amenity is likely to close within an hour
Red: Capacity is at 100%, amenity is closed – please check back later
  We encourage those visiting a YMCA at peak times to check this tool before arrival. Our busiest times are weekday afternoons / early evenings, and weekends from 10am – 4pm.

Q: What is the capacity in your facilities?

A: Facility and amenity capacity limits vary and are dependant on size, design, as well as the activity and programming in the space.

Q: Will you always be full?

A: Some areas and some locations see greater demand that others. Our aquatic areas at the Shane Homes YMCA at Rocky Ridge and the Brookfield Residential YMCA at Seton frequently reached capacity prior to the pandemic. It is likely that we will reach capacity on occasion, and we encourage visitors to check our capacity tool before leaving home for a visit. If you arrive and the amenity is closed, we will inform you before you check-in. You will have the option to wait until space opens up, or return at another time.

 

Childcare, Daycamps, Camp Chief Hector & Rentals

Q: How is YMCA childcare impacted?

A: Licenced childcare will continue to operate under controls that reflect its unique nature and the regulatory / licensing restrictions at the current time. They will continue to update childcare parents directly if / when controls are adjusted. Please contact your Childcare Director if you have more questions.

Q: What about Summer Daycamps, Camp Riveredge and Camp Chief Hector YMCA?

A: These changes will take effect across all our summer programming on August 1. More detailed information will be provided to all registered participants in those programs prior to August 1.

Q: What about Arena / Pool / Theatre rentals?

A: These changes will take effect across all our facilities and programs on August 1. If you have questions regarding your rental, please contact our Business Unit to discuss your booking.

 

Membership and Fees FAQ

Q: When did my membership resume?

A: All current memberships resumed on June 28, 2021 unless you requested a cancellation. Our normal suspension and cancellation policies remain in effect. Please contact Member Services if you wish to discuss further. Phone lines remain very busy, and we could encourage you to contact your branch by email – individual branch email addresses can be found here.

Q: Can I have a facility tour?

A: Yes, facility tours are available. Please inquire at any YMCA membership desk.

Q: I am having problems with my online Membership account. What can I do to remedy my issues and can someone help me?

A: Having any issues using the online portal? Please click the links below to watch a short video detailing how to correctly create your account for active members and non-members. Additional support for use of our online portal can found by emailing portalsupport@calgary.ymca.ca
  How to create an account on our online portal

 

*All terms are subject to change due to emerging or evolving health and safety guidelines from relevant health authorities

 

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